::Vivere::

2010-08-26T14:00:00.000-07:00

Kampar. Full of Cows

I know my Blog has been dead for a long time now but I have the intention to create a photo blog and to share the photos that I have taken, yea most of them are unpublished in my Facebook profile.

Really hope to share them with all my friends soon ~ =)

The True Meaning of Customer Service.

2009-01-31T03:36:00.001-08:00

What is the meaning of customer service? Or what’s the meaning of “True” in this post?

customer [kústəmər]

1.
buyer or browser: a person or company that buys goods or services

2.
type of person: somebody who interacts with others in a particular way (informal)

service [súrviss]

1.
work done for somebody else: work done by somebody for somebody else as a job, duty, punishment, or favour

2.
helpful action: an action done to help somebody or as a favour to somebody

3.
work for customers: work done for the customers of a shop, restaurant, hotel, or similar establishment, often with regard to whether it pleases them or not

I’m sure most of us had been served, be it a banking service, dining service, ‘mamak’ service, the service you get when you buy something – newspaper, snacks or even Sexual services! And it will make a customer remember who you are and what you did for them in the past or what type of service you gave and how you treat them, the way you speak and your patient to explain the kind of product or service you are selling to them. Strange enough it does makes me wonder why in the world people just can’t give an “OK” service for their customer? Most of the time people do not demand an extraordinary services but if that establishment or person are able to provide the “Wow” factor to their customers it will definitely be a plus for their brand or their reputation.

I am studying in UTAR Kampar and thanks to UTAR the place is growing quite fast especially some food prices in certain shops though not higher than Kuala Lumpur, and what really amuse me is that I don’t demand a really good service from the banks(PBBANK), shopping markets(Tenaga- not the electric company),Mamak store(Maha Maju), Westlake Guard, UTAR guard.

What I really want to point out in this post is that Mahamaju(Mamak) and the UTAR + Westlake Guards gave me a ~~BLADY “Tiu hui” MOTHER “Chao Hai” FUCKING SHIT~~ SERVICE. Yes you may ask me is it really that bad until you need to combine the Chinese and English bad words? and the answer is YES!(to me)

Lets start off with the bad and Mr. Baldy from Mahamaju tops off my list of “The Baddest Service provider in Kampar Perak”. This man Mr. Bald is the owner and his business had been great ever since UTAR started their operation in Kampar, if you compare all the mamak store in Kampar you will see that their business is really ~~flying~~ off and not stopping for fuel YET!

Let me list my top ten BAD of MahaMaju.

It takes a lot energy and time to call a waiter to come.
It takes at least half an hour for your drinks to come.- I waited 1 hour for mine when watching ~~Man Utd~~ VS Chelsea.
It takes 30-45 minutes for your food to come.- I fake the waiter for my IndoMee to come earlier but still 20 minutes needed.
It takes again at least 30 minutes for the boss to come and collect money.(If he never forgets)
POOR service from the BOSS then his staff follows the boss.
No RESPECT!(We are students but we are YOUR PROFITS provider, IDIOTS)
Stupid Boss- can afford to open a Air-Conditioned shop for customer but can’t hire extra staff to improve operations. – the word is efficiency and effectiveness go learn man!
Not recommending the customer when asked about what is good to eat cause he would eat almost anything food you recommend.
Claimed to have 99 type of ‘Roti’ but in fact just minor changes in every ‘Roti’

10. and here comes the Worst-

Me: Hey boss, BOSS!!, Ah Neh, NEH!!

after 10-15minutes

Baldy ~~Boss~~: Ya order?

Me: Today I don’t know to eat come on tell me what to eat, what special today?

Baldy ~~Boss~~: Ehh you jangan main lah you mahu makan, makan tak mahu makan pergi!

Me: (In mind) ~~Fuck you~~! you think your mamak very special?(In heart) I swear I won’t go to your place anymore you have the worst service man!

If the service you are getting is free of charge then maybe you can still accept such non-sense and ridiculous service but I’m paying, MONEY! cold hard cash damn it! Which one would you prefer to give your money to next time? -

The service in this restaurant is lousy.

or……

You can never get this service in anywhere!

Now for the good and GREAT services and the flaws and BAD services in Kampar!

Oooopppsss wait till the next post- its CNY night man!

Written:25/JAN/2009 Sunday.

American Gangster. / Innovating Thinker.

2009-01-17T02:01:00.001-08:00

I believe most of us at least heard this movie title before if not watch it. Its amazingly wonderful to watch such a man with a low education level could come up with an idea and made USD 1 million in a day, and purchase much valuable property in America. Mr. Frank Lucas was born in the 30’s where the Stock Market crashes and hurts a lot of people financially, if you don’t know who is him let me give a bit of introduction -

Frank Lucas (born September 9, 1930[4] in La Grange, North Carolina and raised in Greensboro, North Carolina[5]) is a former heroin dealer and organized crime boss who operated in Harlem during the late 1960s and early 1970s. He was particularly known for cutting out middlemen in the drug trade and buying heroin directly from his source in the Golden Triangle. Frank Lucas is popularly known for smuggling heroin using the coffins of dead American servicemen,[6] a claim his South Asian associate, Leslie "Ike" Atkinson denies.[7] His career was dramatized in the 2007 feature film American Gangster.

Source: Wikipedia.

Blue Magic – 100% pure shipped from Thailand. #4 heroin.

Brand in the 30’s isn’t a big deal and a normal entrepreneur in the 30s would just start a business or shop without even the word ‘Brand’ come to mind but somehow Frank Lucas manage to learn what Coca-Cola and Pepsi were doing back then and put Blue Magic as a brand, a product that represent The Frank Lucas Corp. Do you know the brand value of Coca-Cola today? It’s in BILLION!! just the brand alone, its crazy.

His method of cutting off middleman and getting the supply from the source are defying the norms, the normal way it is therefore upsetting a lot of people, people who would kill him or make him go out of business. Doing such would require an enormous courage or BALLS, in the movie he is portrayed as a man of low importance at first but this gave him an advantage before he meets his wife the “Home Coming Queen” from Puerto Rico and a coat that cost US$125,000 cause him trouble by attracting attention he had been trying to avoid. He kept his life in a low profile and he chose his family, people who he could trust and gave all of them a department to run in order to keep the business efficient.

This movie definitely shows a lot of value which one could learn and applied in his life. I’m sure all of us could learn something in the movie too. I wanted to thank Denzel Washington who did an amazing acting in the movie and Jay-Z for him songs for the movie and of course Mr. Frank Lucas himself.

Mr. Frank Lucas in 2008.

Good Luck- God Bless all of You

2009-01-14T23:23:00.002-08:00

Euphoria-----New Year Celebration.

2008-12-16T02:51:00.001-08:00

TWILIGHT

The other day I said I was bored and went to ipoh for some movie time and this is my T.O.L. for the movie. This is quite an interesting movie, it makes being a vampire cool for the incredible strength, lighting speed, and of course immortality. But if you are a Chinese who watched the trilogy of “My Date With a Vampire” (1,2,3.) you would definitely watching an English movie with Chinese ideas in it, but for this time instead of a Chinese vampire it turn out to be a non asian. Some how this give me the same feeling I had when The Departed came out copying the trilogy of Infernal Affairs (Again). Well I have no hard feeling for them as we copied from them too, music, movies, ideas, method, technique, system, tactics but this shows that Chinese movies are quality able too and this makes me proud of my ethnic which is Chinese. Award Winning Movies are not easy to make (I‘m not talking about porn) it takes a great actor, director, scriptwriter, and etc, all of them plays an important part in making a movie to become eminent.

Well twilight is really boring to me and with some many uncivilized "Kid" or "LALA chai" behind me making noises like nobody's business or as if their fathr own that place. My rate for this show will definitely be 2 star out of 5 because the story line are not interesting, there are no pretty girls not to mention 'Hot' even though my friend told me the guy is quite hot and the only cool part is the ideas they copied from My Date With a Vampire which is the strength, speed, and immortality and the funny part is the vampire's body will not get burnt when it make contacts with sun light but it glitters I guess they are trying to attract more under-under-underaged girls to love the main man but too bad I'm not a girl(Thank God).

2008-12-13T08:57:00.000-08:00

High School’s Memories
14th of December 2008

Today as usual waking up to my usual habits of smoking(which I aim to quit) and feeling quite boring in the afternoon, so I decided to go to Ipoh Parade for some movies(I‘m fine with whatever movies just as long as I‘m watching movie today) then for some Ipoh food and some ambience of the state’s main city. When I reached Ipoh Parade the first thing I saw after parking my car on the top roof was the taekwondo ITF competition which consist of Taeguek and Sparring competition, when I saw it, my mind once again has flown back to high school, the time when I was still practicing Taekwondo but it is WTF and not ITF. Let me give a brief explanation between the two, WTF is the first to establish it self and it came from Korea mainly in the south, then some how a guy in WTF didn’t like something and try to change it and establish another one known as ITF and it is mainly practiced in the North Korea(There may be some political influences here.) and people somehow tells me WTF fights better than ITF that what I heard not what I’m trying to imply it here Now, let go back to my story, I must admit I’m not the best fighter in my school but I did try my best when I practice and with that somehow I get my instructor’s attention and he gave me a chance to go for a taekwondo competition in Kelana Jaya(the memories still vividly stays in my mind just like watching a film of my life) and all of us train hard for it including watching the food we consume.

If I’m not mistaken there are four of us competing for a medal and honor for our school and I’m very nervous as it was my first fight for taekwondo in my life but still I know I must not fail because I’m nervous. I get a chance to meet my opponent too, he was red belted and me yellow!! (This is really funny but higher does not mean better fighter) he is bigger than me but I’m not frightened. When our fight was on it didn’t really last for long but somehow I feels like very long in the ring.

Let’s cut this short.

In the end I manage to get a medal and honor for my school while others didn’t, maybe I’m lucky maybe I’m not. I’m not bragging here, I’m just happy that maybe I get a weaker opponent compared with them, well this is just my memories from high school.

2008-12-10T05:48:00.000-08:00

Question: MBA is it necessary in the current Global Financial Turmoil?

This is my second post since coming back from Sarawak and I manage to spend some time on reading some articles from Harvard Business School and it caught my attention to give some of my T.O.L.(Thinking. Opinion. Life Experience.) The story of MBA goes like this - 100 years ago HBS got the balls to launch a program which is being recognized as MBA and became the world’s top business school and made a lot of Universities to follow them and so it has only affected the education industry but also the business and you know when the business industry is affected you can actually predict a lot of things will be affected that includes ME! Therefore I wish to point out some of my T.O.L. and hopefully I’m right about it.

"Conventional MBA programs train the wrong people in the wrong ways with the wrong consequences." –Henry Mintzberg, McGill University

Leadership.
Leadership is something that can’t be taught in a classroom, as much as the top universities are trying to prove leadership is something which could be taught in a classroom, they failed! They must have gotten the truth that leaders are made outside the classroom and not inside and according to Mr. Mihnea Moldoveanu (DBA '97) of the University of Toronto's Rotman School of Management, the MBA is in crisis "because it selects for and cultivates traits and skills [tied to specific disciplinary knowledge] that are increasingly vacuous and superfluous." Moreover the MBAs don't understand the practice of leadership or have sufficient awareness of their impact on others.MBA students can't grasp the meaning of leadership because they have never led anything.

Theoretical VS Practical ability
Ah, Theories how we love them, they provoke minds of people who just are just too innovative or creative just because they found a way more efficient or effective for the changed environment or the changed social-demographic they need to prove to the a lot of people that it works, (This is not as easy as it sounds) “MBA education at most schools has drifted too far into theory and has relatively little relevance for practice”
Business will always be business, that said MBAs does not guarantees a success in business in other words having a MBA 1st honor will not make you the next Donald Trump. Do you ever wonder why some people who doesn’t have a MBA or even finish high school became millionaires let alone BILLIONAIRES? I think it’s the practical work in business they manage to experiences or the skills they acquire while working as a respect less job? Let me name a few, Mr. Andrew Carnegie, Thomas Edison, and our very own Mr. Lim Goh Tong of Malaysia, all of them are Billionaires who didn’t have a MBAs but their achievements are superb.

Technology & Knowledge Era

“It's more global, more technology dependent, and less hierarchical. Knowledge-based industries are overtaking older, more basic industries. And the pace of change is quickening.”

There are three era that each country in the world will supposedly go through which is Agricultural, Industrial, and the now Tech & Brain age will thrive until we experience another one. As you can see with your own eyes that old industries are getting a beat from a new industry that spur from a new technology and with technology, everything in the world are changing so fast that you almost getting outdated if you don’t update yourself. Therefore I can boldly assume that most MBAs in Malaysia does not really have the understanding or expertise in technology that matters. Furthermore there are a lot of factors that MBAs in Malaysia is not really competent compared to the world, if there is money politics, there are also “educo” money(I‘ll be back with this topic.)

I sure hope that MBAs in Malaysia will contribute to a competitive business environment. But…..never mind, by the way this is just my T.O.L. (Thinking. Opinion. Life Experiences)

2008-12-08T04:59:00.001-08:00

Sarawak’s

Hello everyone, I can’t be anymore happier when I land on Kuala Lumpur on the 1st of December and still due to some reasons I couldn’t start immediately writing on my experiences in Sarawak. I manage to capture some pictures which I think its quite amusing because of the differences in foods and the places but still its just my own T.O.L.(Thinking. Opinion. Life Experiences),

2008-10-29T08:27:00.000-07:00

Rebate from Tenaga Nasional

Today, for the 1st time I went and pay the electricity, water and the TM (Telekom Malaysia)’s Streamyx bill, I felt lucky because I don’t need to go different places to pay all the bills. I’m enjoying my holidays in Kampar, Perak but still someone has to pay the bills for the house that me and housemate / friends rented and Yes I’m the only one left in Kampar. While I’m waiting for my turn to pay my bills in the Tenaga Nasional Shoppe, I saw a basket with a note sticking on it which has brochures in it. It tells us that consumers who incur RM20 or less for the month’s electricity bill will not have to pay the sum from Oct 1. I did not understand fully what it mean so I when comes to my turn to pay my bills, I asked the worker what the note really mean. He told me that consumer with the electricity consumption of below RM 20 will receive the rebate directly in their bills. He further elaborate that “If a consumer’s bill is less than RM20 for a particular month and has no outstanding amount, the bill will then be RM0, and will be stated as “government rebate”.

My point of view (P.O.V)

I understand that the government of the fifth Prime Minister of Malaysia Dato Seri Abdullah Ahmad Badawi wants to help the people to lessen their burden by giving us some so called rebates, such as our petrol rebate and now our electricity rebate… Hoooooraaaaayyyy!!! Thank you so much Mr. Prime Minister, but now can you tell me how will this help me? Let me get this straight with an example (I think will agree that this is Kisah Benar):-

What electrical items that a poor or middle class have in their house?

- Refrigerator (On 24 hours per day) (I guess most of us agree that refrigerator is no longer a rich people only item)
- Living room fan (When their mother or children will just sit and watch TV there.)
- Room fan (Night time means sleeping time, assuming an 8 hours sleep)
- Television (Their mom and their children will want to watch it right? Day -mom, Afternoon/Evening - Kids and Night - Themselves)
- Lighting (Of course they need light; I mean who doesn’t use them?)
- Water heater (Yes I know not everyone has it, I mean if they have it, it will be a factor isn‘t it?)

There are some other electrical items that household have but the above list will proved that in a month a normal family would never have got the rebate from the so called “Rebate for the1.1 million low-income households”. Soaring profits are required or expected from TNB to cover the ass of the government’s so called rebate and as we all know the tariff for our electricity has already increased so the point is
Does RM 20 it sounds helpful enough? Or should the question be “Can most of the low-income family benefit from this so called rebate?”

If I had misinformed any of the information above please e-mail it to me or leave me a message in my chat box. Thank You.

2008-10-28T04:53:00.000-07:00

The following illustration will teach everyone especially woman in order to protect themselves from threats or dangers whenever they are needed.








The latest self defence illustrations from Japan! Though the explanation is in Japanese but I guess all of us will be able to understand this simple yet effective drawings.

2008-10-27T08:08:00.001-07:00

Kaori Kobayashi I LOVE U!

小林香織 or Kaori Kobayashi is one of the best saxophonist in the world and probably the best female saxophonist in the world. She was born in 1981 October the 20th. I’m impress by her performance when I surf YouTube for some saxophone melody, I saw her and I click on a song which is one of my favorite oldies “Nothings gonna change my love for you” at first it was notable that she is a professional saxophonist and her solo came after 4 minutes of the song, and you what? It is indeed a very stirring performance from her causing me to think of something from the past. From that very moment I have decided to support her music and if by chance she is coming to Malaysia I’ll definitely go an enjoy a sensational saxophone experience! If you are a lover of sax I bet you will love her too =)

2008-10-26T08:11:00.000-07:00

Just Do It !

2008-02-19T06:52:00.000-08:00

Does reading books that teaches you on how to get rich or achieve success really works?

Books are probably the wonder fullest things created on earth as it helps you to exercise your brain or increase your knowledge. I dare to say that without the help of books from the mind of some great thinker such as Aristotle, Napoleon Hill, Albert Einstein, Napoleon, Peter F. Drucker, Benjamin Graham and Sun Tzu just to name a few there won’t be a world like ours now.

The question is does reading books helps a person to achieve something?

The answer would be YES! Reading does not guarantee success but it definite helps; a person who has the knowledge and self-discipline is of course by far most achieving what his/her mind set to. Preparation is the key to success therefore reading is to equip yourself with ammo or armor before something happens, Abraham Lincoln once said “Opportunity very often goes to the person who is ready” his quotes is extremely effective in this topic, take this for an example:-

Example- John and Michael made a bet on Labor day to see who is a better fighter, Michael who is a weaker fighter knows he will lose so he ask John to postpone the fight to next week, john know that he will beat the hell out of Michael so he tease and called him a coward before agreeing to Michael’s wish. John who had much confident did not prepare himself while Michael trains as hard as he could so that he could win over John. The day for the fight finally came John steps up like a winner while Michael just keeps his cool and prepare his mind for the match, incredibly Michael manage to evade every single punch from John and later knock him out with just 3 punch. Even though this not a true story but I know in this world there will be a John and Michael did or doing this things.

I’m trying to emphasize the importance of books but as I have said before reading does not guarantee success, to achieve success one has to have:-

• Self-Discipline(by far the most important ingredient)
• Leadership
• Positive Mental Attitude
• Determination

Why does a person who reads a lot but failed to accomplish his/her goals?

A person who fails to attain his/her goal is due to him/her self. It is the person who fails him/her self, not the books who fails him/her self. Li Ka Shing the richest man in Hong Kong and Asia is a great model. Li reads a lot during his teenage mostly about business and to fulfill his reading habit he buys old books at low price/free or reads at the library. Today with his cognition from the past made him the future today.

Li Ka Shing Hong Kong's tycoon

In conclusion, one should always read and execute the acquired knowledge and with self discipline there is no stopping a person who sets his mind to achieve his definition of success.

2008-02-17T23:09:00.000-08:00

Rudyard Kipling is an english author of novels and poetry who was born in India (1865-1936) who later wrote an inspiring poem, ''IF"

IF

IF you can keep your head when all about you

Are losing theirs and blaming it on you,

If you can trust yourself when all men doubt you,

But make allowance for their doubting too;

If you can wait and not be tired by waiting,

Or being lied about, don't deal in lies,

Or being hated, don't give way to hating,

And yet don't look too good, nor talk too wise:

If you can dream - and not make dreams your master;
If you can think - and not make thoughts your aim;
If you can meet with Triumph and Disaster
And treat those two impostors just the same;
If you can bear to hear the truth you've spoken
Twisted by knaves to make a trap for fools,
Or watch the things you gave your life to, broken,

And stoop and build 'em up with worn-out tools:

If you can make one heap of all your winnings
And risk it on one turn of pitch-and-toss,
And lose, and start again at your beginnings
And never breathe a word about your loss;
If you can force your heart and nerve and sinew
To serve your turn long after they are gone,
And so hold on when there is nothing in you
Except the Will which says to them: 'Hold on!'

If you can talk with crowds and keep your virtue,
' Or walk with Kings - nor lose the common touch,
if neither foes nor loving friends can hurt you,
If all men count with you, but none too much;
If you can fill the unforgiving minute
With sixty seconds' worth of distance run,
Yours is the Earth and everything that's in it,
And - which is more - you'll be a Man, my son!

2008-01-12T20:43:00.001-08:00

The New Pentax DSLR -- K200D damn Leng Chai with the grip.

2007-12-19T23:17:00.000-08:00

Leadership

What is leadership? Never thought bout this when I was younger, all I know and interested is how to make more money and kept telling my self leadership is not as important as financial IQ even though it kept appearing in my sight and audile. I finally learn my lesson in university that leadership is more important or equivalent to financial IQ without leadership you probably won’t be able to achieve your goal or target in sales, marketing or more precisely in the business world as “guan xi”(relationship) is kind of depending on your leadership ability.

As John C. Maxwell says leadership is “Influence” and its judge by how many followers that person has, this is really true and I would like to thank John C. Maxwell for his brilliant work in “The 21 irrefutable laws of leadership”, “Developing the leader within you”, “The 17 indisputable laws of teamwork” and etc. Many would argue that leadership is for people who is born for it but I can tell them that they are wrong cause you are “Master of your own destiny” this means you are in control of your own destiny and not anybody, not your parents, not your friend, not your teacher, and definitely not god for he is here to help, to assist, to encourage, to support, and to love you and not keeping you down so that’s why leadership is for anybody.

My favorite leader would have to be:
1. Guan Yu the best Chinese general in history.
2. Richard Branson of Virgin.
3. Donald Trump of Trump Corp. and
4. Li Ka Shing of Cheung Kong.

In college or university leadership definitely plays an important role in studies or relationship between friends so thats why setting a goal to be a leader now will unquestionably help you in your “Guan Xi” no matter in college/university or in future.

Help your self + Help others = Leaders = more followers + more influence

2006-12-16T21:12:00.000-08:00

Money~Matters

Yes this is what we are going to talk about today, what? Oh what’s a cheap life, good life and a rich life you ask? Well my friend I’m glad you that you ask, because some naïve people will not know. Poor=Not having enough money for a comfortable life, Good=a high quality or standard, Rich=having a lot of money. So which one is your choice my friend?
Well of course a normal and logically thinking person will choose RICH!!! Without money how will you succeed in life?
To be honest with you, why don’t you try to think why you study so hard for? To gain knowledges of course that might be your parent answer, Let me share something with all of you*Every living creatures in this world wears a fake mask, an invisible mask to be precise* that includes your own parents, ever wonder why you are born in this world? Why your parent treats you so nice and when you are sick they look very anxious, sad, worried, and so on. Why they are willing to spend so much money on toys just for your happiness rather than buying expensive toys for themselves like luxurious cars, gadgets, and other fun but really expensive toys. I’m pretty sure that none of you ever thought about this because you thought they love, they *sayang* you but nope that is not the point, when they are old, lonely, useless, hopeless and definitely
Extremely in need of attention, who will they look for? Yes it’s us alright, this step is called * Think for the Future * what we learn and what they learn in primary school, remember what the teacher always tell you? Think smartly? Sikit sikit lama lama jadi bukit? Or any other so called good stuff that your teacher told you? Well it’s bull shit, this is what our parent learn, they want us to treat them like they treat us back then but this is like trying to take control over a plane that is about to crash and you are not a pilot. Yes it is not safe because not every investment is successful, if the investment fails only 2 words for them * You Suck *. Do you want to get this when you are old? No is definitely the answer, so what are you going to do? Only 5 words *Get Rich Or Die Trying*.A poor person who lives a poor life, will he or she be happy? According to a friend of mine, a girl (rich, smart) a poor person can lives a happy life but does she know the meaning of money? For us the hip, young, and so called a country’s future maker. We spend about at least RM 100 and more a month just for food and stuff we don’t really need but for the poor it’s more like a 1000 rather than a 100 because RM 100=food,water,clothes and a lot more. For The good and rich people normally they won’t have any problem. If you look back to ours last issue * Friendship *, people do act strange when you are broke or poor this is a cruel world, a world that morality does exist but not everyone have that. After this, do you still think poor is actually ok? The answer is in your heart…..

::Vivere::

The True Meaning of Customer Service.

American Gangster. / Innovating Thinker.

How to Series #1: Protect yourself against Robber, Rapist, or even Molester.